Shipping & Returns

Dogs' Refuge Home merchandise

Standard delivery within Australia

We use Australia POST's Parcel system to deliver items Australia-wide from our online store in Perth, WA.

You will receive your order in approximately 5-10 working days.

During the lead into Christmas we offer additional shipping options for the economical purchase of Christmas Cards and Calendars or Calendars only.

1 or 2 Calendars only in an order - option to select postage by large letter for $2.50

An order with 1-2 calendars and 1-2 packs of cards only - option to select small parcel $7.50 (ie your order must weigh up to 1kg).

If your cart contains any item in addition to cards and/or calendars postage must be applied at the standard large parcel rate of $15.00 - this will cover your order for up to 3kg.

In the event the shipping you choose does not cover the postage of the order, we will contact you for additional postage to a maximum of $15 per order.

Requests for delivery outside Australia should be addressed to shop@dogshome.org.au. We will contact you to make arrangements and advise shipping and handling costs.

Refunds and Returns Policy

We hope you will be happy with the custom-made merchandise you order from the Dogs’ Refuge Home. If any item you receive is:

  • defective or otherwise not fit for purpose
  • not what you ordered

Please return it and we will replace it or refund your purchase cost.

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

Unfortunately, we do not cover postage on returns unless the item is defective or the order received was not what you ordered.

 

Post your returns to: Dogs' Refuge Home, 30 Lemnos Street, Shenton Park WA 6008